Shipping policy

Thank you for shopping with Jersey Superstore. This Shipping Policy explains how we process, ship, and deliver your orders.

📦 Order Processing

⚙️ Processing time: 1–2 business days
🕒 Orders are processed Monday to Friday (excluding public holidays)
📧 You will receive an email confirmation once your order has been shipped (with tracking details if available)

Processing time is separate from delivery time.

We currently ship to:

At this time, we do not offer international shipping outside Australia.

We offer standard free shipping on all orders.

Delivery times are estimates and may vary depending on carrier delays, location, or external factors.

Once your order has shipped, you may receive:

Please allow 24–72 hours for tracking information to become active.

Although we aim to deliver on time, delays may occur due to:

Jersey Superstore is not responsible for delays caused by external shipping carriers.

Customers are responsible for entering the correct shipping address at checkout.

If an incorrect address is provided:

Please contact us immediately if you notice an error in your order.

If your order has not arrived within the expected timeframe:

We will assist you in investigating the issue.

If your order arrives damaged:

We will review the issue and provide a suitable resolution.

❌ Orders can only be cancelled before processing or shipment
🚚 Once shipped, orders cannot be cancelled and must follow our Return & Refund Policy

If you have any shipping-related questions, please contact us:

🏒 Jersey Superstore
📩 Email: contact@hockeyjerseysuperstore.com
📞 Phone: +61 468 129 801
📍 Address: 29 Cartwright Ave, Busby NSW 2168, Australia
🕒 Business Hours: Monday – Friday, 9:00 AM – 5:00 PM
🌐 https://hockeyjerseysuperstore.com/