Refund policy

At Jersey Superstore, we want you to be fully satisfied with your purchase. If something isn’t right, we offer a clear and fair return process to ensure a smooth shopping experience.

📦 Order Processing & Shipping

⚙️ Processing Time: 1–2 business days
🚚 Shipping Method: Standard Free Shipping
⏱️ Delivery Time: 7–15 business days
🇦🇺 Shipping Destination: Australia only
📧 You will receive a confirmation email with tracking details once your order has been shipped (if available)

🔄 Return Policy (30 Days)

We offer a 30-day return window, meaning you have 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must:

👕 Be unused, unworn, and in original condition
🏷️ Have all original tags attached
📦 Be returned in original packaging
🧾 Include proof of purchase (order confirmation or receipt)

Items that do not meet these conditions may not be eligible for return.

🚫 Non-Returnable Items

The following items cannot be returned:

❌ Gift cards
❌ Final sale or clearance items
❌ Customized or personalized jerseys
❌ Items damaged due to misuse or improper handling
❌ Returns requested after 30 days

💸 Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

💳 Refunds will be issued to your original payment method
⏳ Processing time: 5–10 business days depending on your bank or payment provider
📧 You will receive a confirmation email once your refund is completed

🔁 Exchanges

We only replace items if:

📦 You received a defective item
🧵 You received the wrong product or size
🚚 The item arrived damaged

To request an exchange, please contact us with photos of the issue.

📦 Return Shipping

📮 Customers are responsible for return shipping costs unless the item is defective or incorrect
🚚 We recommend using a trackable shipping service
❗ Jersey Superstore is not responsible for lost or missing return packages

📭 Damaged or Incorrect Items

Please inspect your order upon delivery.

If your item is damaged or incorrect:

📧 Contact us within 7 days of delivery
📸 Provide clear photos of the item and packaging
🧾 Include your order number

We will review the issue and resolve it as quickly as possible.

📍 Return Address

🏢 Jersey Superstore
29 Cartwright Ave
Busby NSW 2168
Australia

📧 Contact Us

If you have any questions about returns or refunds, please contact us:

📩 Email: contact@hockeyjerseysuperstore.com
📞 Phone: +61 468 129 801
🕒 Business Hours: Monday – Friday, 9:00 AM – 5:00 PM
🌐 Website: https://hockeyjerseysuperstore.com/